منابع مشابه
The Efqm Self-assessment Model in Performance Management
Organizations are seeking new, integrated systems that enable rapid changes through early identification of opportunities and problems, tracking of progress against plans, flexible allocation of resources to achieve goals, and consistent operations. In performance management a new category of systems and processes have been setup linked with the need to integrate strategy and key indicators of ...
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Purpose – The paper introduces a self-assessment software tool for managers. The design of this instrument is based on the EFQM Excellence Model. Methodology/approach The methodology determines an overall index, considering the level of fulfillment of each criterion and the “visible” and “invisible” influences between criteria and subcriteria. Findings – The designed tool allows highlighting En...
متن کاملA consensus support model based on linguistic information for the initial-self assessment of the EFQM in health care organizations
The improvement of the quality of the services is one of the primary sources of competitive advantage in health care organizations. As customers typically search for higher quality of care when choosing treatments, health plans and providers, the health care organizations strive to improve the quality of care and patient safety and satisfaction, as primary goals, with the resources that are ava...
متن کاملSelf- Assessment with Regard to Efqm Model and the Relationship between Its Criteria and Organization's Performance
The main purpose of the present study is to assess a hospital's Performance assessment with regard to EFQM model and then determining the relationship between nine criteria and Organizational model of excellence with hospital's Performance. The research method was Survey –Correlation and the selected sample included all managers and 203 employees were selected. To collect data a standard questi...
متن کاملEFQM-based Self-assessment of Quality Management in Hospitals Affiliated to Kerman University of Medical Sciences
Background and Objectives: There is a growing tendency in Iran’s health sector for adoption of standard excellence models for improving quality in healthcare organizations. The European Foundation of Quality Management (EFQM) model is a widely used framework for continuous quality management within healthcare facilities. The purpose of this article is to extend the view of current status of qua...
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ژورنال
عنوان ژورنال: Management Science Letters
سال: 2011
ISSN: 1923-9335,1923-9343
DOI: 10.5267/j.msl.2010.02.001